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Your kt788 account balance, deposit routes and withdrawal requests all live in the cashier section — accessible from your phone or desktop without losing your place. We've configured bKash, Upay and Bank Transfer as the primary local routes for Bangladesh, so you can fund your account and pull money back using the wallet you already use every day.
Open the cashier from the account menu and you'll see the deposit panel right away. Pick bKash or Upay for a wallet-based route, or choose Bank Transfer when you're moving a larger balance. Each method shows its own set of fields — fill in exactly what the screen asks for and confirm the amount. Your balance updates once the transaction clears on the payment side. We don't add extra steps beyond what the payment network requires, so the form stays short. If the cashier shows a minimum amount for your chosen method, that figure is live and applies to your current session — follow it exactly to avoid a declined request.
Log in and tap the account icon, then select Deposit from the cashier menu shown on screen.
Select bKash, Upay or Bank Transfer — the available options are listed for your account region.
Fill in the amount and any wallet or account reference fields exactly as the form displays them.
Submit the request and watch your account balance once the payment network confirms the transaction on its side.
Withdrawal requests start from the same cashier area as deposits. Select the Withdraw option and you'll see the methods configured for your account — typically bKash, Upay or Bank Transfer depending on what you used to deposit. Enter the amount you want to withdraw and the wallet number or bank details where the funds should land. Double-check that the destination matches the account registered under your profile, because mismatched details can hold up the request. Once submitted, the withdrawal moves to a pending state while our team processes it.
Log in, open the cashier and choose Withdraw from the panel to see the methods active on your account.
Select bKash, Upay or Bank Transfer and confirm the destination wallet number or bank account details.
Type the withdrawal amount and review it against any limits shown on screen before submitting.
Copy or screenshot the reference number and use the status label in the cashier to track your request.
Some accounts are asked to complete an identity check before a withdrawal is processed. When this applies to your account, a prompt appears in the cashier or account settings area — follow only the fields and instructions shown there. The fields vary depending on what our system requires for your account at that point, so we don't publish a fixed document list here. What you can expect is a form asking you to confirm personal details that match the name and contact information registered when you opened the account. Upload or enter only what the screen requests.
A prompt appears in your cashier or account settings when a check is needed — act on it before submitting a withdrawal.
Fill in or upload exactly what the verification form asks for. Do not send documents through chat or email unless support requests it.
Entries must match the name, phone number and payment details already on your account to pass the check.
After submitting, the verification status updates in your account area. Check there first before raising a support request.
Three local payment routes are configured on kt788 for Bangladesh accounts. bKash is the primary wallet route — it's already on most phones and the deposit flow connects to it directly. Upay works the same way for accounts that prefer it as their main mobile wallet. Bank Transfer is there for larger amounts where a direct bank-to-account move makes more sense than a wallet top-up. Each method has its own minimum and field requirements shown at the time of the transaction. We don't mix route availability across all account types automatically — your cashier shows only the methods active for your specific account.
Mobile wallet deposit and withdrawal via bKash — enter your bKash number in the cashier field and confirm.
Upay wallet route available for accounts where it is configured — follow the same cashier flow as bKash.
Direct bank account transfer for higher-value deposits and withdrawals — bank details shown at checkout step.
Every deposit and withdrawal you make creates a record in your account history and a corresponding entry in your mobile wallet or bank statement. Matching these two records is the quickest way to confirm a transaction went through correctly. The reference number shown in the cashier at confirmation time is the same identifier our team uses if you raise a query — save it. Status labels in the account history panel use plain terms: Pending, Processing, Completed and Declined. A Pending status means the transaction is queued; Completed means the balance has moved.
The transaction reference shown in the cashier at confirmation matches the identifier used by our support team — note it down or screenshot it immediately.
Pending means queued, Processing means under review, Completed means funds have moved, Declined means the request was not processed — check the reason note if shown.
Your full transaction list sits in the account history section — filter by date or method to find a specific deposit or withdrawal entry quickly.
Hold onto your wallet debit screenshot and the cashier reference number together; these two items resolve most transaction queries without back-and-forth.
Account security on kt788 starts with the basics: always access your account through kt788 and nowhere else. Phishing pages that mimic wallet or betting sites are a real risk in Bangladesh — checking the domain before you log in takes two seconds and removes that risk entirely. Beyond domain checks, your payment details stay within your account profile and are not shared externally. If you ever notice an unrecognised transaction in your account history, contact support through the published channel shown in the help section — do not share your login credentials or wallet PIN with anyone, including people claiming to be from support.
Always open kt788 directly or from a saved bookmark before entering your login or payment details — do not follow links from unknown messages or social accounts.
Your account is registered to one holder. Wallet details and bank accounts linked to your profile must match the identity on the account to process correctly.
Use only a bKash, Upay or bank account that belongs to you. Transfers from or to a third-party wallet are not supported and may be held for review.
If a transaction looks wrong or an account action is blocked, contact us through the help or support link inside your account area — that is the verified route.
Below are the questions we hear most often about deposits, withdrawals and account checks on kt788. If your question isn't covered here, the support link inside your account area is the right next step.
We support bKash, Upay and Bank Transfer for Bangladesh accounts. Your cashier shows only the methods active for your account, so check there to confirm which routes are available to you right now.
If the wallet debit has gone through but your balance hasn't updated, note your cashier reference number and the time of the transaction, then contact support through the help section inside your account.
Minimum amounts depend on the payment method selected. The live figure for each method is shown on the deposit form at the time you submit — follow what is displayed there for your current session.
Open the cashier, select Withdraw, choose Upay as your method and enter the wallet number registered on your account. Submit the request and monitor the status label in your account history for updates.
Pending means your withdrawal request has been received and is queued for processing. It has not been declined. Check back in the account history panel — the status updates there as it moves forward.
Some accounts are prompted for a verification check before a withdrawal proceeds. If yours is, a prompt appears in the cashier or account settings. Follow only the fields shown there — we do not publish a fixed document requirement.